Privacy.

When you book: the names, email addresses and phone numbers of everyone coming, one emergency contact, and anything you tell us about food, health or how you move. We ask for that last group so we can plan the week properly, and it is shared only with the facilitators running your retreat.

When you sign up to hear from us: your email address and where on the site you signed up.

When you use the site: standard server logs, which include IP addresses, for security and diagnostics.

Run your booking, answer your questions, and send you what you need before you travel.

Send you the newsletter, if you asked for it, and stop the moment you ask us to.

Meet our legal and accounting obligations.

We do not sell your information, and we do not share it with anyone for their own marketing.

We do not store card details. Payments are handled entirely by our payment provider, and their systems never hand card numbers to ours.

We do not use your health or dietary notes for anything other than running the retreat.

The people who process things on our behalf: our hosting provider, our database provider, our email provider and our payment provider. Each of them is bound by a contract that limits them to acting on our instructions.

Facilitators on your retreat see the practical parts, which means names, dietary and access notes, and the emergency contact.

Booking records are kept for as long as we are required to keep financial records, which in South Africa is five years.

Newsletter addresses are kept until you unsubscribe, and then only a record that you did so, to make sure we do not add you again by mistake.

Under POPIA you can ask what we hold about you, ask us to correct it, and ask us to delete it where we are not required to keep it. Write to contact@theunwinding.co.za and we will action it.

You can unsubscribe from any email with the link in it, and you do not have to give a reason.

Write to contact@theunwinding.co.za. A person reads it.